Frequently Asked Questions
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- 1. What is Calvani and what are its main activities?
- 2. What types of agro-food products do you trade, and how do you ensure their quality?
- 3. What luxury products are available on your e-commerce platform, and how do you ensure their authenticity?
- 4. What services do you offer in luxury event organization?
- 5. How does Calvani manage logistics for international agro-food trade?
- 6. What are the benefits of choosing Calvani for corporate event organization?
- 7. How can I place an order or book a service with Calvani?
- 8. What payment methods do you accept, and how do you ensure transaction security?
- 9. What are your delivery times, and how can I track my order?
- 10. Do you offer consulting services for events?
- 11. What is your return and refund policy for online purchases?
- 12. How can I become a partner or supplier for Calvani?
- 13. How can I contact Calvani's customer service?
- 14. Do you offer loyalty programs or special offers for regular customers?
CALVANI | Dubai, United Arab Emirates
1. What is Calvani and what are its main activities?
Calvani is a prestigious company based in Dubai, operating in three key areas: international trade of agro-food products, luxury event organization, and online commerce of luxury goods. Our mission is to combine tradition and innovation to offer our clients an unparalleled experience, whether through our premium food products, exclusive events, or our carefully curated selection of luxury items.
2. What types of agro-food products do you trade, and how do you ensure their quality?
We offer a comprehensive range of agro-food products including fresh fruits and vegetables, premium meats, fish, cheese, sweets, chocolate, canned goods, artisanal pasta, as well as spices and organic products. All our products are selected based on strict criteria of quality, traceability, and adherence to international standards. We collaborate with certified producers to ensure that each product meets our high standards of freshness, taste, and food safety.
3. What luxury products are available on your e-commerce platform, and how do you ensure their authenticity?
Our e-commerce platform offers a wide selection of luxury products, including:
- Home decor: Exceptional pieces to elevate your living spaces.
- Luxury watches: Timeless and elegant accessories from renowned brands.
- High-end handbags: Exclusive models from prestigious brands.
- Luxury bathroom linens: Towels, bathrobes, and bath mats made from premium
materials.
- High-end home fragrances: To create a refined atmosphere in every space.
- Handmade and organic products: Unique items that are environmentally friendly.
- Authentic beauty products from top brands: Luxury cosmetics, skincare, and
perfumes.
- Gourmet macarons: Exquisite treats in a variety of flavors, crafted by renowned
artisans.
- High-end artisanal sweets: Exclusive confections and pastries made by hand with
exceptional ingredients.
- Artisanal and high-end chocolates: A selection of fine chocolates created by master
chocolatiers.
- Luxury flowers: Elegant and sophisticated floral arrangements for any occasion.
- Customizable luxury gift sets: Create your own luxury gift box by selecting items
from top brands, offering a unique and luxurious experience for your loved ones.
Each product is authenticated by our team of experts and comes with certificates of authenticity and guarantees. We work directly with brands or their official distributors to ensure the integrity and quality of our items.
4. What services do you offer in luxury event organization?
Calvani provides a full range of luxury event organization services, including the design, planning, and execution of exceptional events. Our services include:
- Event management: Coordination of all logistical and creative aspects.
- Selection of exclusive venues: Villas, yachts, luxury hotels, and other iconic
locations.
- Custom decoration: Creating unique and memorable environments.
- Catering and entertainment: Collaboration with renowned chefs, top-tier
entertainers, and premium service providers.
- Personalized gifts: Selection of exclusive gifts for your guests, tailored to each
occasion.
We are committed to delivering an unparalleled experience, tailored to the highest standards of our clientele.
5. How does Calvani manage logistics for international agro-food trade?
Calvani excels in international logistics management, ensuring a smooth and efficient supply chain. We collaborate with specialized carriers and top-tier logistics providers to guarantee the freshness and quality of our agro-food products at every stage. Our real-time tracking systems allow us to monitor each shipment, ensuring compliance with local and international standards and regulations.
6. What are the benefits of choosing Calvani for corporate event organization?
By choosing Calvani, you are opting for personalized service and global expertise in luxury corporate event organization. Our bespoke services are designed to meet the specific needs of your company, whether for conferences, product launches, gala dinners, or team-building events. We strive to exceed your expectations by offering innovative solutions tailored to your budget and objectives.
7. How can I place an order or book a service with Calvani?
You can place an order or book our services through our secure website. Simply create a customer account, explore our catalog of products and services, and add your preferred items to your cart. For event organization services, you can request a personalized quote by filling out our contact form or by calling us directly. Our team of advisors will assist you at every step to ensure a smooth and enjoyable experience.
8. What payment methods do you accept, and how do you ensure transaction security?
Calvani offers a variety of payment methods to meet the preferences of our clients:
- Credit and debit cards: Visa, Mastercard, and American Express.
- Bank transfer: For large transactions and professional clients.
- Cash on delivery: For locally delivered products.
- Cryptocurrencies: Bitcoin and other major cryptocurrencies.
- Payment apps: Tabby and Tamara, for easy installment payments.
All transactions are protected by advanced SSL encryption protocols, ensuring the confidentiality and security of your financial information.
9. What are your delivery times, and how can I track my order?
Delivery times vary depending on the type of product and destination:
- Agro-food products: Quick delivery to preserve freshness.
- Luxury goods: Delivery within 2 to 14 business days, depending on availability and
destination.
You will receive a confirmation email with a tracking link once your order has been shipped, allowing you to track your package in real-time until it is delivered.
10. Do you offer consulting services for events?
Yes, Calvani offers strategic consulting services for luxury event organization. Whether you are planning a private event or a large-scale corporate event, our experts will assist you in defining your vision, selecting suppliers, and coordinating all logistical and creative aspects to ensure a flawlessly executed event.
11. What is your return and refund policy for online purchases?
We offer a flexible return policy for our luxury products. If you are not completely satisfied with your purchase, you can return it within 14 days of receipt, provided the product is in its original condition with all tags and packaging intact. To initiate a return, please contact our customer service for the necessary instructions. Once the product is returned and inspected, we will process the refund to the original payment method.
12. How can I become a partner or supplier for Calvani?
Calvani is always looking for new quality partners and suppliers. To become a partner, please fill out our online supplier form, including a detailed presentation of your products or services, along with your references and certifications. Our team will review your application and contact you to discuss potential collaboration opportunities.
13. How can I contact Calvani's customer service?
Our customer service team is available to answer all your questions. You can reach us by email at support@calvani.com, by phone at +971 [number], or via our online chat on our website. Our advisors are available Monday to Friday, from 9 am to 6 pm (Dubai time).
14. Do you offer loyalty programs or special offers for regular customers?
Absolutely. Calvani offers exclusive loyalty programs and special offers throughout the year to reward our regular customers. By signing up for our newsletter, you will gain early access to our promotions, private events, and exclusive sales. Additionally, our most loyal customers enjoy extra benefits such as VIP invitations, personalized discounts, and bespoke services.
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